Refund policy

At Lumora, we want you to love your jewelry. Please read our policy carefully before making a purchase.

Returns

Due to the hygienic nature of jewelry, we do not accept returns for change of mind.

However, we gladly offer replacements or refunds in the following cases:

• You received a damaged item

• You received the wrong item

• The item has a manufacturing defect

To be eligible, you must contact us within 7 days of delivery with clear photos or videos showing the issue.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Earrings and pierced jewelry (for hygiene reasons)

• Items that show signs of wear or use

• Sale or promotional items

• Custom or personalized items

Refunds

Once your claim is approved:

• Refunds are issued to the original payment method

• Processing time: 5–10 business days

• Original shipping fees are non-refundable

If a refund is approved, you do not need to return the item unless specifically requested.

Replacements

For damaged or incorrect items, we will send a replacement at no extra cost, subject to availability.

How to Start a Claim

Please contact us at:
📧 Lumora.inquiries@gmail.com

Include:

• Your order number

• Clear photos or video of the issue

Requests sent after 7 days of delivery may not be accepted.

Order Cancellations

Orders can only be canceled or modified within 12 hours of purchase. Once processing begins, cancellations are no longer possible.